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Kellerman Consulting offers an extensive library of food safety & quality management system videos and free downloads, which are designed to make it easier for Food Safety & Quality Assurance professionals to meet the food safety certification, quality management system certification, and FDA/USDA compliance requirements for their facility. Watch our free training videos, download our free food safety & quality management system tools, or become a client and access a package of employee food safety training videos, quizzes, and training logs that are not publicly available – at no additional cost in both English and Spanish.
In our Corrective Action & Preventive Action (CAPA) video series, the Kellerman Consulting team focuses on the important topic of Corrective Actions and Preventive Actions, or CAPA. In this seven video series, we cover topics including how to conduct a root cause analysis, the difference between ‘corrections’ and ‘corrective actions’, why documenting loss of control events is so critical, and more. In the first video of the series, we start with describing different types of problematic events in the facility.
Episode 1: Problematic Events in the Facility
Problematic events in a food facility can be categorized by process deviations and facility problems. Process deviations are instances of undesirable results that deviate from your normal operating procedures or product specifications. Facility problems, on the other hand, can be described as problematic events caused by failures of the facility, equipment, or even employees working in the establishment.
Episode 2: Root Cause Analysis, Corrective Actions and Preventive Actions
In Kellerman Consulting’s second episode of the CAPA video series, we discuss the differences between corrections, corrective actions, and preventive actions. We also focus on the importance of conducting a root cause analysis as part of your CAPA program in order to implement sustainable procedural changes and ensure long term success of the actions taken.
Episode 3: Documenting Non-Conformances, Root Cause Analyses, Corrections, Corrective Actions, and Preventive Actions
In Kellerman Consulting’s third episode of the CAPA video series, we talk about how to properly document a root cause analysis investigation, corrections, corrective actions, and preventive actions. Additionally, we review why proper documentation of a CAPA program, and the communication of these events are so critical to an organization’s food safety culture.
Episode 4: Deviations Involving Key Metrics
In the fourth installment of Kellerman Consulting’s Corrective and Preventive Action video series, we discuss deviations involving key metrics. In our Culture of Food Safety video series, we cover key metrics, or key performance indicators (KPIs), and how the routine monitoring of these metrics provides an organization’s leadership with a means of measuring the performance of the business.
Episode 5: Impunity and Disciplinary Actions in CAPA Programs
In the fifth installment of the Corrective and Preventive Action video series, we discuss impunity and disciplinary actions as part of a facility’s CAPA program. Deviations or nonconformances caused by an employee error or failure to follow an established procedure is a common occurrence in a food facility; however, because of their nature, these types of nonconformances must be handled differently than process or equipment related deviations.
Episode 6: Management and Auditing of the CAPA Program
In the sixth installment of the Kellerman Consulting Corrective and Preventive Action video series, we discuss management and auditing of the CAPA program. Internal audits and management reviews of programs and policies are a nonnegotiable part of a culture of food safety, but it is particularly important for the success of the CAPA program.
Episode 7: CAPA Programs in GFSI
In the final episode of the Kellerman Consulting CAPA video series, we discuss the key components of a CAPA program for each of the major GFSI schemes: SQF, BRCGS, FSSC 22000, and PrimusGFS. Even if you do not operate under a GFSI program at your facility, this video provides important information for those considering implementing a high-level CAPA program into their organization.
In a functional CAPA program, a root cause analysis is an investigation into the source, or root cause, of the deviation. Using tools such as a fishbone diagram or 5-Whys exercise can assist an organization in identifying the true root cause of the non-conformance. Hold and release procedures are an important aspect of a functional CAPA program. A Hold Tag (with common hold codes) and a Hold & Release Log can streamline a site’s process for identifying and releasing quarantined items.
Root Cause Analysis Download
Use this Root Cause Analysis Form (based on the 5-Why Method) to assist your team in investigating the root cause of a nonconformance and documenting the follow up actions to ensure effectiveness.
Hold and Release Log
Use this Hold & Release Log to document the status of products, equipment, or materials placed on hold, as well as the justification for releasing or rejecting quarantined items.
Hold Tag With Codes
A Hold Tag is used to identify products, equipment, or materials that are placed on hold while pending a CAPA investigation. The use of Hold Classification Codes eliminates confusion around why the item is quarantined
A Fishbone Diagram is a great tool for determining or identifying the root cause of a deviation by looking at various angles of potential causes.