ISO: Quality Control vs. Quality Assurance

Brian Kellerman, Co-Founder & Chief Quality and Food Safety Officer covers:

• What is the difference between Quality Control (QC) and Quality Assurance (QA) ?
• QC and QA actions within an ISO program
• What do QC & QA personnel do in operations?
• Do we need a QC & QA Department for an ISO program?
• How do QC and QA work together to contribute to an ISO program?
• Potential problems with QA and QC departments in an ISO program